Frequently Asked Questions about mineral powder make up
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Q: Why should I use mineral makeup?
A: The basic idea around mineral makeup is that it is considered to be the most skin-friendly makeup on the market. When in its purest form, it does not contain chemicals which could cause an allergic reaction making it ideal makeup for acne-prone skin, people with rosacea and sensitive skin types. The less ingredients your mineral makeup contains, the better. Because most mineral makeup is inorganic, it does not require preservatives. Mineralissima mineral cosmetics are formulated with a built-in natural sun protection and a minimum amount of ingredients to minimise risk of allergic reaction. Most of our products contain the following basic ingredients:
- Mica (provides natural glow and adhesion)
- Titamium dioxide (natural sunscreen and anti-inflammatory properties)
- Zinc oxide (UV block and anti-inflammatory properties)
- Iron oxides (natural colouring)
Q: Where are your products manufactured?
A: Our products are manufactured here in the Netherlands
Q: Does Mineralissima provide a good coverage?
A: We are proud of the feedback from our customers regarding the coverage and the stay-on power of our makeup. Most people do not need to reapply the makeup during the day at all. If your skin is very oily, using a mineral veil on top of the foundation is normally sufficient to make your makeup last for the entire day.
Q: Does mineral powder dry out your skin?
A: No it does not. When you apply mineral powder onto your skin, it might seem a little dry. However, when the minerals blend with the natural oils of the skin, they will create a lasting coverage and a natural appearance. Mineral makeup is definitely suitable for even dry skin types.
Q: Can I actually sleep in my makeup?
A: Although some mineral makeup companies claim their makeup to be so pure you can sleep in it, we would never recommend this. It is always best to cleanse your face before going to bed to let your skin breathe and skincells regenerate.
Q: How do I know which shade is the best for my skintype?
A: We have tried to describe and present our shades as well as possible. However, we understand that purchasing cosmetics online can be slightly difficult. This is why we offer inexpensive samples of our products as well so that you can test them before buying a full-sized jar.
Q: Does Mineralissima contain Bismuth Oxychloride?
A: No. We do not use Bismuth Oxychloride in any of our products.
Q: Does Mineralissima contain nanoparticles:
A: No. All of our ingredients are nano-particle-free
Q: Does mineral makeup have an expiry-date?
A: In theory, mineral makeup does not expire. Due to its inorganic composition, mineral makeup does not harbour bacteria. However, once the jar is opened, we recommend that it should e disposed of after 12 months. This is mostly because of the makeup brushes used to apply the powders come into contact with the skin and can transmit bacteria into your makeup. Remember to cleanse your makeup tools regurlarly.
Q: Are Mineralissima-products tested on animals?
A: No! Neither our ingredients nor the finished products are tested on animals.
Q: I have not received an order confirmation, is something wrong with my order?
A: You should always receive an order confirmation from us. If you have a Hotmail or Gmail-account, please check your spam-, or junkmail box. Please add our email info (at) mineralissima.com to your contacts to avoid any order-, delivery- and other notifications going to your spam folder.
Q: How long does it take for me to receive my package?
A: In general our deliveries are very fast. Once your order has been submitted and paid, we will do our best to dispatch your package within 24 hours. During very busy periods it can take up to approx. 4 days for your package to dispatch. Domestic deliveries normally arrive within two days of the dispatch, EU deliveries take around a week. Please allow up to three weeks for deliveries outside the EU depending on your location.
Q: I have not received my package. What should I do?
A: If you have not received your package within three weeks of your payment, please contact us at info (at) mineralissima.com or by our contact form quoting your order number.
Q: Which payment methods do you accept?
A: We accept payments by Visa, Mastercard, Paypal, Ideal (NL), Mister Cash (BE), Giropay and Bank transfers.
Q: How do I make an international bank payment to your account?
A: You can make your payment by bank transfer to us by using the following information:Beneficiary: MineralissimaInternational Bank Account Number (IBAN): NL96INGB0003677793Swift Code (BIC): INGBNL2A
If you need to use an address of the bank when submitting your payment, please use the following address:ING
1102 BW Amsterdam
Q: Is Mineralissima available for wholesalers?
A: Yes. You can access our wholesale-shop by submitting your company details at our wholesale-page. After reviewing your information, you will receive login information and will be able to purchase products at wholesale prices. Minimum order amount of EUR 150.00 applies.
Q: I have a blog/Youtube channel. Can I review Mineralissima for my subscribers?
A: Yes. Please send us a link to your blog/channel with your contact details and we will respond as soon as we possibly can. Please note that we receive lots of requests from bloggers and cannot guarantee a positive reply for everyone.
Q: What are beauty points and how can I earn them?
A: Beauty points are rewards that you can earn when purchasing or reviewing our makeup. For every EUR 10.00 spent you will earn 20 beauty points, and when you review our mineral makeup, it earns you 10 points per review. When you have earned at least 50 points, you can redeem your points at checkout, and these 50 points equal 5% discount for your purchase. Remember to create a customer account as the beauty points cannot be assigned to a non-registered guest.