Returns and cancellations
Returning a product:
We of course hope that you are happy with your purchase. If this, for some reason, is not the case, you may return your purchase within 14 days following the date of receipt. We will accept returned products if they were purchased directly from our webstore, are UNOPENED and in good condition. Please note that we do not accept returns on any samples.
In case of a defect or an incorrect delivery by us, please contact us at info (at) mineralissima.com to handle these issues prior to returning anything to us.
Mineralissima will not be responsible for the arrangement nor the cost of a return delivery if the return is not due to an incorrect or faulty delivery by us.
Once we receive a returned product, we will inspect it and issue a refund accordingly, if the returned product is unopened and in good condition. All refunds are subject to the purchase price and excluding the original shipping costs. Refunds will be processed within 10 days of the receipt of your returned product.
Cancelling an order:
If you wish to cancel your order, please do so as soon as possible by contacting us via email, telephone or by cancelling the placed order online. Please note that most orders dispatch within 24 hours of placing the order. If you wish to cancel your order after it has been dispatched, please inform us by email or telephone as soon as possible, and we will issue a refund within 10 days once we have received the order that you have returned to us.