Dutch
German
FAQ - you asked, we answered
The #1 questions about Mineralissima mineral makeup
Questions were asked, so we answered
If you have:
- Tried several makeup brands that didn’t work
- Never used mineral makeup
- Found it hard to buy products online
It’s understandable you have questions about purchasing our natural, vegan mineral makeup. We are about to answer all of the most common questions - broken down below.
1. Where and how can I purchase Mineralissima products?
1) Purchase products at our make-up studio in Alphen aan den Rijn (Netherlands), 2) here at our website OR 3) by visiting one of our resellers.
To see the reseller nearest you and make sure they have product in stock, see the contact information of our resellers.
You’re lovingly invited to use the step-by-step “Find your Perfect Colour” guide
2. I’m having trouble choosing a colour. Can I get colour advice?
You’re lovingly invited to use the step-by-step “Find your Perfect Colour” guide.
The Perfect Colour Guide
We are happy to give personal advice at our showroom in Alphen aan den Rijn. Please contact us for an appointment.
Ask for online-advice. Send us an email and don't forget to add your picture for the best advice.
OR, You can also make an appointment at one of our resellers. Find out the reseller nearest you.
3. I have a colour number on my foundation pot. What colour is that on the website?
Way to have that number at the ready! To match number to colour, please refer to the following page. Find out the new name of your foundation or purchase the previously numbered foundation with the new name.
4. How and when do I earn beauty points?
Anyone who creates a personal account, and makes purchases, earns Mineralissima Beauty Points. To see the discount points add up to, learn more about our loyalty program.
5. My order hasn’t been delivered yet, what should I do?
Your order is handled with love and care and send from our department in The Netherlands. Sometimes, deliveries can take a day or two extra. Our foreign packages can take a bit longer to arrive, especialy to Spain and Italy. Please check your tracking code (if applicable) for more info or please feel free to contact us.
6. I use a loose powder foundation. Which colour can I try in a compact form?
The compact powders do not come in the exact same shades as the loose powders. However, we can advice you which colour is worth trying! Please find our advice in the tab ‘More product information’ per foundation.
7. Why is Mineralissima so affordable?
Here’s precisely why Mineralissima prices are so low - for the highest quality
a) Money is for makeup, not advertising
Our money goes into crafting the best products, not into outrageous advertising & marketing expenses - like most makeup companies.
b) Costs are for ingredients, not store lighting or an expensive lease car
As a mostly online business, your money pays for the products and shipping - not keeping 1.000s of stores open with employees, AC/heating and physical building costs or expensive lease cars. At Mineralissima, we help the environment by choosing ecological transportation, like riding a bike for instance. After all, we are in the Netherlands ;-)
c) Integrity is first, profits are second
Our priority is to provide the highest quality makeup that’s cruelty-free at an affordable price. We could double prices to match competitors but that’s not in line with our values.
8. I would like to work with or sell Mineralissima products. Is that possible?
Yes, we have many wholesale and resell partners! To learn more and apply (for €0) read why & how to go wholesale with Mineralissima .
9. What are the most important benefits of Mineralissima's makeup?
Our makeup:
- Is cruelty-free, never tested on animals
- Vegan and natural, always
- Is incredibly light and lets the skin breathe, gentle on even the most sensitive and acne-prone skin yet has highly effective coverage
- Doesn’t dry out skin or make face too oily, even after hours of wear
10. Can I also follow a make-up workshop?
Yes indeed! See what workshops may be available based on a reseller near you - at our store locator page.
11. Does Mineralissima makeup contain an SPF?
Many of our products (foundations and concealers especially), contain ingredients which provide sun-protection. Because our products have not been officially tested for SPF, we cannot make any claims regarding the strength of the filter.